http://meghanamelkote.com/home daily 1.0 2022-05-05 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616117749649-2AK1HQ6B6WMZ6VB83G4V/CULCPal-Melkote.jpg Home - Culcpal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1507839482409-LMSQQEYRIMI667ENTMC6/beltline-melkote.png Home - Interactive Map Concept https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616117648118-QFIOME6SG3LOI23FP5SJ/CoverC1.png Home - Design @ CApital One https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1553041594435-RA36OVC6Q4SUSDABJBCE/image-asset.jpeg Home https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474371752711-G7UIYLYKMDGI42UNYPJV/image-asset.png Home https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474339830046-4PD2SH04SNBPXQWPUEXB/image-asset.png Home http://meghanamelkote.com/padma-1 daily 0.75 2016-09-20 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https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1479352546209-GIR05YE8KYTRHR2TX8H2/meghana-melkote-portfolio51.png Ryoku https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1479352546209-GIR05YE8KYTRHR2TX8H2/meghana-melkote-portfolio51.png Ryoku https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1479352550458-5H0AE1FAFMZN6R96A8F9/meghana-melkote-portfolio52.png Ryoku https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1479352553635-CFTK55SGCNXE8DCEQV2K/meghana-melkote-portfolio53.png Ryoku https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1479352552751-0EIFY1AFCJN7YI5OAXVB/meghana-melkote-portfolio54.png Ryoku https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1479352590100-8PKO3TGDCH8QW7PVQ2IH/meghana-melkote-portfolio55.png Ryoku 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https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1553048801739-1TNE8MAZUYJDGLVDJ63Z/how+i+design62.png Additional https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1553048801739-1TNE8MAZUYJDGLVDJ63Z/how+i+design62.png Additional https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474348781001-DJF4KO4ONW3193CVS530/image-asset.jpeg Additional - Zed https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1553038415025-GZTIJQ75EB4L7S79RMQ8/how+i+design63.png Additional https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1553038431997-KC9MRQN0EMT0QE1GGN41/how+i+design64.png Additional https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1553038463260-28AYZPNBBLIBN1EVAWJ3/how+i+design65.png Additional https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1553038509286-9IHX024TDIXCDU2XF9ZG/how+i+design66.png Additional https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474346271691-8IW48WTZFNHF3WDQIMU9/IMG_7869.JPG Additional http://meghanamelkote.com/culcpal-1 daily 0.75 2017-02-10 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485491384376-5AZCO5JQ7I2QEZL33A79/port-CULCPal.png CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485491384376-5AZCO5JQ7I2QEZL33A79/port-CULCPal.png CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485491392294-0QFWHFWVREJBHMPNOBTR/port-CULCPal2.png CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485492509825-LQ4FTDD1HEP610R5U76U/Artboard+1.png CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485492508485-1Q28TN9X1INB2B7HN90M/Artboard+2.png CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485491394444-QU6HSSWFKST4NISPMB0G/port-CULCPal3.png CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485491394009-LVT2BH5X5MEN1GBBRK06/port-CULCPal4.png CULCPal http://meghanamelkote.com/beltline daily 0.75 2017-09-21 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505958487745-WSGANEJFMEUCRW1UIFLM/port-beltline.png Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505958487745-WSGANEJFMEUCRW1UIFLM/port-beltline.png Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505958512166-4Y5PG0VWSFHGPJEQJHKC/port-beltline2.png Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505962409482-L7YJ0YQJS9N10OX08N2L/DOE_beltline_final+poster1.png Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505966759543-7JVAQV2G4VA7GBNISG9M/Asset+1.png Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505962425378-8R0HERYYLEW64JQ5DBZS/port-beltline3.png Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505962442269-XTFD8WMPO37CLL8TH2QF/port-beltline32.png Beltline http://meghanamelkote.com/new-gallery daily 0.75 2021-03-17 https://static1.squarespace.com/static/57df4d6337c581c512a93523/t/605176844768bf1df805442a/1615947768084/ Account Setup https://static1.squarespace.com/static/57df4d6337c581c512a93523/605167eaa897496a80fc8cb2/605167f8e92bc750bb5d9d0d/1615947768084/ Account Setup https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1615947808097-AMXWPU0EVP4ZBMPEUIMN/image-asset.png Account Setup - Researching Existing Work I identified that our product onboarding experiences showed our corporate seams. There was an experience gap when it came to onboarding our customers to their new products on mobile. I gathered what onboarding features currently exist on our servicing platforms and identified the opportunity to enable feature parity. I worked with my PM to get the project prioritized. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1615950006733-SCUIC889ERS476JL4L6E/2+Working+with+other+Stakeholders+to+understand+the+entire+flow+.png Account Setup - Work with Stakeholders This projects had multiple stakeholder teams that were directly involved. In the beginning, I worked to gather and understand all of the flows that would be involved. I set up weekly meetings to share my progress and make sure my design counterparts and I were always aligned. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1615947895344-WNQI1YBGWOE6P7UGX3CX/3+Lofi+UX+Map.png Account Setup - Lo-fi UX Map Here is an early interaction of a lo-fi UX map that helped navigate early conversations with my product and tech partners. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1615947905086-NJUPFUYY44W9P56051QN/5+Building+a+scalable+framework.png Account Setup - Build a Framework Our goal was to create a scalable framework that could be utilized for any new product or the addition of new features. Since I had designed the credit card account setup experience, I enable clear decision making and alignment of design patterns for the framework by leading conversations with the design systems team and 2 other design teams. This led to the contribution of a new, modular component to the design libraries. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1615947901203-2I34YNZV4RTJQOO8SNP7/4+Build+a+solution.png Account Setup - Iterating a Solution I went through multiple iterations of creating UX flows that would illustrate the end to end experience. An important part of this flow was also illustrating which teams were working on the different features we were incorporating into our flow. These flows helped navigate conversations with our partners. As a designer, I like to make my flows available and easy to understand for all my stakeholders. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1615947918936-E7QKS1HKRMCMD4EJ3906/Soltuion.png Account Setup - Final Solution https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1615948315767-IJ997ITJ8DNYEDHN4LQE/Future+Experiences.png Account Setup - Identify Future Opportunities http://meghanamelkote.com/new-gallery-1 daily 0.75 2021-03-21 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347210058-M3LE8NWRR3NA2NCBN63B/BOW-Gavin-Melkote+%281%29.jpg MonsterProject https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347210058-M3LE8NWRR3NA2NCBN63B/BOW-Gavin-Melkote+%281%29.jpg MonsterProject https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347335530-GB92RXBZJTRW9V07WKXM/Monster+Proj2020.jpg MonsterProject http://meghanamelkote.com/new-gallery-2 daily 0.75 2021-03-21 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347552177-LL235SX5RTA4ILA3YDRJ/Screen+Shot+2021-03-21+at+1.14.29+PM.png Sketches https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347552177-LL235SX5RTA4ILA3YDRJ/Screen+Shot+2021-03-21+at+1.14.29+PM.png Sketches https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347705194-ELNDNLVZC2H0XCVXDCFT/Screen%2BShot%2B2021-03-21%2Bat%2B1.24.51%2BPM.jpg Sketches https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347740610-GTCGU0VPZMC2VIAEY49K/Screen%2BShot%2B2021-03-21%2Bat%2B1.25.04%2BPM.jpg Sketches http://meghanamelkote.com/project daily 0.75 2021-04-09 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505967122994-ICKS2DKKD98HH1W6E40M/IMG_9262.JPG Projects Interactive Map Display (2017) An interactive map display concept intended to be place on the Atlanta Beltline that promotes curiosity, art, and a connected community https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485493533473-IOC76J0T7ROXXURMC8F5/image-asset.png Projects - CULCPal (2016) A kiosk concept placed in Georgia Tech's study commons that assists students to find an available spot to study or CULCPal (2016) A kiosk concept placed in Georgia Tech's study commons that assists students to find an available spot to study or work in a short amount of time https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616347845110-5PGU13W08G598WGJ279D/Screen+Shot+2021-03-21+at+1.14.29+PM.png Projects Additional Projects A collection of projects that I’ve done for fun https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616118280764-GDVANY94TMF87DSQ5VDR/CoverC1.jpg Projects Design at Capital One A few examples of what I’ve been working on at Capital One http://meghanamelkote.com/new-gallery-3 daily 0.75 2021-04-09 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617914195734-R47YZJTB040BBYRQINIG/Understanding+Data+What+Channels+Customers+Complete+Tasks+in.png Omni-Channel Access - Analyzing and Interpreting Data Our first task was to map out an end-to-end journey of all the touchpoints where a customer interacts with Capital One, what we know about them at each point, and what information we could collect to know more about them the next time we interact. My team partnered with a data analyst to monitor the top servicing moments across all our channels. We used this information to create a journey map. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617914195734-R47YZJTB040BBYRQINIG/Understanding+Data+What+Channels+Customers+Complete+Tasks+in.png Omni-Channel Access - Analyzing and Interpreting Data Our first task was to map out an end-to-end journey of all the touchpoints where a customer interacts with Capital One, what we know about them at each point, and what information we could collect to know more about them the next time we interact. My team partnered with a data analyst to monitor the top servicing moments across all our channels. We used this information to create a journey map. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617931070088-5QKF6SJHEDWSX674E4B0/Creating+a+Customer+Persona+and+Journey+Map+Based+on+Data+and+the+Customer+Journey.png Omni-Channel Access - Creation of a Journey Map & Persona I created an analytics-backed map of a Card customer’s spending and servicing journey, layered with the verification information and underlying data collected throughout. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617914204670-52I4DSY7V3TN6LO3WI53/Synthesizing+Ideas+from+Workshop+to+Identify+Opportunities.png Omni-Channel Access - Hosting a Workshop My design team hosted a workshop comprised of design, product, and tech that worked in this space. The goal of the workshop was to find opportunities to reinvent customer identity and credentialing so we are able to deliver exceptional experiences. We used the journey map as the artifact to find opportunities in our current experiences. Key Takeaways from the Workshop: - Identity verification is unnecessarily unique to the moment and channel; secondary or step-up authorizations happen frequently after a customer is already “in the door.” - Device data is underutilized; currently only serves stepped-up authentication decisions. - New customers increasingly apply on mobile device (now at 65%), but aren’t led into a native experience. In app, biometric logins are widely used and increase engagement. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617922052918-JD33QTQ3DDC58L4NK8TZ/image-asset.png Omni-Channel Access - Empathy Research on Passwords and Biometrics Once we knew there was an opportunity to re-invent credentialing, my team partnered with a UX Researcher to conduct moderated and unmoderated empathy interviews to understand how our target users perceive passwords and biometrics. I helped compile research questions and moderated one of the interviews. The research affirmed the opportunity in biometric-only sign in. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617923597200-68KQ9SHNWFR67HF7QV81/Ideating.png Omni-Channel Access - Whiteboarding Initial Concepts My UX design partner and I used the insights we gathered from the workshop and the research we conducted to sketch out ideas. As a team, we wanted to create concepts to illustrate to our leadership why this was an approach we should pursue. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617923479641-5DB88A84DGF5KIWSG0L1/Guerilla+Testing+Initial+Concepts.png Omni-Channel Access - Guerrilla Testing Concepts Once my design partner and I created prototypes of our concepts, we decided to do a quick gut check before we presented these concepts to our senior leaders. We conducted guerrilla testing with Capital One employees that were not directly affiliated with our work. Here is the prompt I wrote for our testing. http://meghanamelkote.com/javam daily 0.75 2016-09-20 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474342842391-W9VTNJ02F8DTMJZ3H2E2/how+i+design+68.png JAVAM https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474343421253-YSLDW73228HNN7TLAHKT/image-asset.png JAVAM https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474343488778-89BUORUAK1JDOUT4MM1F/how+i+design10.png JAVAM https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474343487461-XXX6VGU64S1AGKRPYOE3/how+i+design11.png JAVAM https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474343489203-UE60EVU3TTAGBTT2Z3RW/how+i+design12.png JAVAM https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1474343490222-G7IAXSNDYYVYJ9W6DYJT/how+i+design13.png JAVAM 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https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616120988743-ES952KP78MER0J6WW09X/port-CULCPal4.jpg Meghana's CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616120785236-SII1FBV9F13ARQ0BG0D2/port-CULCPal3.jpg Meghana's CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485492509825-LQ4FTDD1HEP610R5U76U/Artboard+1.png Meghana's CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1485492508485-1Q28TN9X1INB2B7HN90M/Artboard+2.png Meghana's CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616272730607-4GFY33OWJG58W956IUST/video-culc.gif Meghana's CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616273725594-D8FUO3NWOTSYA9ECCQ54/video-culc2.gif Meghana's CULCPal https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616273874769-L1J42J41VIYRIBCVUTCF/video-culc.gif Meghana's CULCPal http://meghanamelkote.com/interactive-beltline daily 0.75 2021-03-22 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616119618519-YA100BTUV82HN8K4ZRTX/port-beltline32.jpg Interactive Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616119658444-99KVS53IH4FER6LV12AQ/port-beltline3.jpg Interactive Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1507839482409-LMSQQEYRIMI667ENTMC6/beltline-melkote.png Interactive Beltline https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1505966759543-7JVAQV2G4VA7GBNISG9M/Asset+1.png Interactive Beltline http://meghanamelkote.com/capitalone daily 0.75 2022-06-03 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1617930504862-6NMJX8ZW8P94R3UIZ1TE/Cover.png Capital One Projects The Customer Profile (2018) Making an ambiguous executive ask to reinvent customer identity and credentialing a tangible solution. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616339026884-MLPEVB0UUQITH4V7GN2G/ASU+Cover.png Capital One Projects Account Setup, Mobile (2020) A mobile experience that allows customers to set up their new Capital One account. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616427186775-P2DDRDACN1OSEHJ6XUY9/Capital+One.png Capital One Projects Additional Projects Quick glances at concepts I’ve ideated https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616338650773-PNBVZ951FFATRBRNVMPJ/CHYP+Cover.png Capital One Projects Choose How You Pay, Web (2019) A customer onboarding feature that allows customers to choose how they would like to pay their credit card bill. http://meghanamelkote.com/additional-projects daily 0.75 2021-04-08 https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616284914010-HUO5F821HFK8JDDKCVL5/100UI-SignIN.png Additional Projects Daily UI Challenge (2019) Sign In or Sign Up page https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616341540186-QT3C94F2YXXKZCLJ4M4R/Landing+Page.png Additional Projects Daily UI Challenge (2019) Landing page https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616358314432-PHE6RMNH0EL7IKTGAZPI/Screen+Shot+2021-03-21+at+1.14.29+PM.png Additional Projects Environment Study (2018) I love sketching whenever I can. Here’s an illustration of all the things I noticed while sitting at a local coffee shop. https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616424931427-5Z9YML6E5V13IYC49OJK/Sticker.gif Additional Projects Capital One Hackathon (2021) Partnered with a dev to build a Sticker pack for iOS Messages https://images.squarespace-cdn.com/content/v1/57df4d6337c581c512a93523/1616358699839-VMM7GNSNFE0Y26ZS7YPV/Monster+Project.png Additional Projects Monster Project (2020) The Monster Project is an effort to teach children about creativity and the power of their own minds. Kids draw monsters, then artists recreate them in their own styles. For the last 3 years I have participated in a local initiative of the Monster Project. I used Procreate to elevate sketches by an elementary school student.