I identified that our product onboarding experiences showed our corporate seams. There was an experience gap when it came to onboarding our customers to their new products on mobile. I gathered what onboarding features currently exist on our servicing platforms and identified the opportunity to enable feature parity. I worked with my PM to get the project prioritized.

This projects had multiple stakeholder teams that were directly involved. In the beginning, I worked to gather and understand all of the flows that would be involved. I set up weekly meetings to share my progress and make sure my design counterparts and I were always aligned.

Here is an early interaction of a lo-fi UX map that helped navigate early conversations with my product and tech partners.

Our goal was to create a scalable framework that could be utilized for any new product or the addition of new features. Since I had designed the credit card account setup experience, I enable clear decision making and alignment of design patterns for the framework by leading conversations with the design systems team and 2 other design teams. This led to the contribution of a new, modular component to the design libraries.

I went through multiple iterations of creating UX flows that would illustrate the end to end experience. An important part of this flow was also illustrating which teams were working on the different features we were incorporating into our flow. These flows helped navigate conversations with our partners. As a designer, I like to make my flows available and easy to understand for all my stakeholders.